Frequently Asked Questions

 

Have a question? Why not read our FAQ to see if your question has already been asked!

If not contact us at info@apcpure.com or call 0161 351 9599

 

I can't access my account?

We've recently launched our new website on a new platform. We kindly ask you to re-register if you intend to make a purchase.

 

Do you sell this product?

To see what products we sell, please click on Our Products in the header or search for your product using the magnifying glass. However if you are unable to find the product you are looking for, please contact us on info@apcpure.com with the product name, pack size and quantity you would like to purchase.

 

Where can I find product pricing?

To see our prices, click on Our Products at the top of the page and navigate to the product you are looking for. Alternatively use the magnifying glass at the top of any page to search for your product. Once on the product page, choose the required pack size to see the price.

 

Why is a product restricted to purchase?

Some products on our website are restricted to purchase for the general public and may have certain restrictions including:

A declaration of use form to fill out detailing the intended use

Must be over 21

Full Photographic Identification of Company Director

For further information or to purchase a restricted product, please email info@apcpure.com 

 

What is the definition of Limited Quantity?

Some of our products can only be shipped via Limited Quantity, this means they may only be able to be shipped in the following:

500ml (example: 20 x 500ml, 50 x 500ml)

1L (example: 3 x 1L, 6 x 1L, 12 x 1L, 24 x 1L)

5L (example: 2 x 5L, 4 x 5L, 5 x 5L)

For further information, please email info@apcpure.com 

 

Are your prices inclusive or exclusive of VAT?

All prices on site are inclusive of VAT.

A VAT invoice will be emailed to you after dispatch of your order.

 

Do we have stock of this product?

We have a large warehouse with thousands of product lines in stock. Some variations may require bottling from bulk stock and in rare occasions the stock may need to be ordered in. Please contact us before ordering if you have urgent requirements.

 

How long will my order take?

Orders received outside our normal working hours, or over the weekend, will be processed on the next available working day.

Please be aware that Mondays are typically our highest-volume day, so processing and dispatch times may be longer than usual. We do not guarantee same-day dispatch. 

Please note if your delivery is urgent/time sensitive please ring us on 0161 351 9599 to confirm we can accomodate your required delivery timeframe.

Our standard shipping times are:

Shelf Products: we aim to dispatch within 24 hours of order receipt (excluding weekends)

Products in Stock but not on shelf: 3-5 working days

Products that need manufacturing or purchasing: from 10 days

Please note that these are estimated processing times and may vary depending on order volumes, product availability and manufacturing or purchasing requirements.

 

Can I collect my order?

Yes, most orders can be collected from our facilities, subject to the products in your order and our ability to accommodate your collection.

Please note the following:

• Our minimum order value for collection is £100.
• Collections must be arranged in advance. Please contact our Customer Service Team before travelling to collect your order.
• Collection is subject to availability. Once you contact us, we will confirm whether we can accommodate your requested collection and advise when your order will be ready.
• Not all products are suitable for collection. Most of our products can be collected, provided they are not subject to restrictions that prevent collection.

If you would like to collect your order, please contact our Customer Service Team before placing or collecting your order to discuss your requirements.

Please do not travel to our facilities until your collection has been confirmed by our team

 

Our Address

Unit 2A East Tame Business Park

Rexcine Way

Hyde

Cheshire

SK14 4GX

Opening Times: 9am – 5pm

 

 

Where can I get Technical Advice?

For technical advice, please send your query to info@apcpure.com 

 

Where are you based?

Unit 2A
East Tame Business Park
Rexcine Way
Hyde
Cheshire SK14 4GX
United Kingdom